Privacy Policy

Effective Date: May 13, 2026

Fresh Start Cars Pty Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (https://www.freshstartcars.com.au/) or our services, you consent to the practices described in this policy.

1. The Information We Collect

To provide you with vehicle sourcing and finance brokering services, we need to collect personal and financial information. The types of information we collect may include:

Personal Identification: Name, date of birth, driver’s licence number, and marital status.
Contact Information: Email address, phone number, and residential address.
Financial Information: Employment details, income, expenses, assets, liabilities, bank statements, and credit history (including your credit score).
Technical Data: IP address, browser type, cookies, and website interaction data when you visit our site.

2. How We Collect Your Information

We collect personal information directly from you unless it is unreasonable or impracticable to do so. We may collect this information when you:

Submit an enquiry or application through our website forms.
Communicate with us via email, telephone, SMS, or in person.
Interact with our digital advertisements or social media pages.

With your consent, we may also collect information from third parties, such as credit reporting bodies, your employer, or your accountant, to verify your application details.

3. How We Use Your Information

We collect, hold, and use your personal information for the primary purpose of providing our services to you. This includes:

Assessing your eligibility for vehicle finance or subscription services.
Sourcing and matching you with suitable financial products and lenders.
Communicating with you regarding your application, account, or enquiry.
Marketing and Advertising: Delivering targeted digital advertisements and measuring the effectiveness of our marketing campaigns across third-party platforms.
Compliance: Complying with our legal and regulatory obligations under the National Consumer Credit Protection Act 2009 (NCCP Act) and Anti-Money Laundering (AML) laws.

4. Who We Share Your Information With

To secure finance or a vehicle for you, we must share your information with relevant third parties. We do not sell your personal data. We may disclose your information to:

Lenders and Financiers: To assess your application and provide a loan or subscription.
Credit Reporting Bodies: To obtain a credit report or perform a "soft" or "hard" credit enquiry as authorized by you.
Aggregators and Licensees: Such as Donmart Holdings, to fulfill our compliance and operational requirements.
Advertising Platforms: We may securely hash personal information (such as your email address or phone number) and share it with third-party advertising platforms, including Google, for the purposes of conversion tracking, campaign measurement, and delivering personalized advertisements.
Service Providers: Such as CRM platforms, IT support, and marketing agencies that assist us in operating our business.
Regulatory Bodies: Including ASIC, AFCA, or law enforcement, where required by law.

5. Security of Your Information

We take the protection of your personal data seriously. We implement reasonable physical, electronic, and procedural safeguards to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. Data submitted through our website is encrypted, and access to our CRM and internal systems is restricted to authorized personnel.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, out of date, or incomplete. To request access or correction, please contact our Privacy Officer using the details below.

7. Marketing and Opting Out

From time to time, we may use your contact details to send you updates, offers, or information about our services.

Direct Marketing: You can opt out of receiving direct marketing communications at any time by clicking the "unsubscribe" link in our emails or by replying "STOP" to our SMS messages.
Targeted Advertising: You can opt out of personalized digital advertising by adjusting your preferences through Google's Ad Settings or by using third-party browser opt-out tools such as the YourOnlineChoices platform.

8. Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us directly. We will acknowledge your complaint within 7 days and attempt to resolve it within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to:

The Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
The Australian Financial Complaints Authority (AFCA): www.afca.org.au

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@freshstartcars.com.au
Phone: 1300 642 277
Address: Unit 14/17 Rivergate Pl, Murarrie QLD 4172